CRM Functional Lampiran Estimated reading: 1 minute 32 views π― TujuanMenghimpun materi pendukung yang bisa langsung dipakai sehari-hari: ringkasan peran, SOP singkat, template latihan, serta contoh data untuk simulasi end-to-end.π Daftar Isi LampiranA. Job Description (Ringkas & Operasional)One-liner per role + tugas inti + output di Odoo.B. SOP Ringkas per ModulContacts β CRM β Sales β Accounting (checklist step-by-step).C. Template LatihanLembar latihan pipeline & invoicing (siap cetak / salin ke spreadsheet).D. Dummy DataPT Sinar Jaya Abadi & PT Bumi Makmur (contact, pipeline, quotation, invoice).E. Policy & ControlFollow-up policy anti-stagnan, Lost Reason wajib, SLA reminder invoice.F. Cheat Sheet Ikon & Warnaβ proses benar, β οΈ risiko, β error, π° cash flow, π performa.G. Contoh Template EmailKirim quotation, kirim invoice, reminder H-3 & H+3, eskalasi.H. Glossary Istilah OdooLead, Opportunity, Stage, Probability, Quotation, SO, Invoice, Posted, Paid.π§© Format & Cara PakaiCetak 1 halaman untuk tiap lampiran penting (A, B, F) β tempel di area kerja tim.Simpan versi digital (G & C) untuk copy-paste cepat.Update berkala (bulanan/kuartalan) mengikuti perubahan harga, pajak, dan SOP.π Ringkasan Alur yang Dicakup LampiranContacts β CRM (Lead/Opportunity) β Quotation β Sales Order β Invoice β Payment β Reporting & Dashboard.π Berikutnya kita masuk ke A. Job Description (Ringkas & Operasional) agar setiap role punya panduan tugas yang jelas dan siap eksekusi. ArticlesRepeat Order β Lead, Opportunity, atau Langsung Sales Order? Referensi Field mail.activity Job Description Sales Admin: input data kontak, buat quotation Sales Executive: kelola lead, update pipeline, closing deal Sales Manager: review pipeline, approve quotation Finance Officer: buat invoice, kirim ke customer Accountant: rekonsiliasi, laporan keuangan Marketing Officer: buat campaign & lead generation PnP Procedure & Policy Semua kontak harus divalidasi sebelum menjadi lead Semua update pipeline dilakukan harian Quotation tidak boleh dikirim tanpa approval manager Invoice wajib divalidasi sebelum kirim ke customer Semua data CRM dianggap confidential